We occasionally hear from Yellow Pages United customers who have received telemarketing calls from other Yellow Pages directory companies. If you’ve ever received a telemarketing call from a Yellow Pages company, rest assured that the call was not made by anyone at Yellow Pages United. Telemarketing is not part of our marketing practices and never will be. Even though calls made to business phone numbers are not prohibited by the National Do Not Call list, Yellow Pages United prefers to have the information in writing so you don’t have to remember what was said.
If you are receiving calls from one or more of the many national Yellow Pages that are vying for your business, it is easy to become confused about the offers and your options, but we can help. Even if you are not a current Yellow Pages United customer, feel free to get in touch with our customer service representatives, who will be glad to work with you. You can find our Customer Service number to the right.
Now that we have explained what we do not do, let us take a look at how Yellow Pages United acquires its customers.
How Yellow Pages United’s process works
Instead of interrupting our prospective customers’ workdays, Yellow Pages United simply uses direct mail solicitations as our only form of initial contact. Here is how our five-step process works:
We send a solicitation. We mail a three-part package that includes an order form and order reply card in an outer envelope. The form has all of the details on the offer, including the price, the terms and prospective business information that would be listed on the Yellow Pages United website. If the recipient does not want an Enhanced Listing all they need to do is simply discard the form.
Origination of our listing information. The information that appears on the solicitation is purchased from many different data providers. In rare cases this information is incorrect. If you would like to correct this information but do NOT want the paid enhanced listing simply contact our customer service department and request that your information be removed from our database. Correcting and sending in the form will result in a paid Enhanced Listing.
Customers complete and send the order form. Recipients of the order form complete the order reply card and make any changes or additions that may be needed. The form is signed and sent back to Yellow Pages United’s processing center by either mail or fax.
The order is processed. When we receive the order reply card, we date stamp, scan and enter it into our system. The scanned copy is placed on the invoices as the customer’s copy of the order. Corrections made or information added by the customer — such as fax or toll-free numbers, company slogans, or email and website addresses — are incorporated into the listing information. This completes the ordering process.
Invoices are sent. Customers only receive an invoice if they returned the completed and signed order form. The first invoice is mailed in about 5 days from the time it was entered into our system. In addition to a scanned copy of the order, the invoice also includes all of the activity on the account, such as current billing cycle, business information, payment history, a copy of the order and subscription information.
The listing is published. The company information provided by the customer on the order form is published online on two Yellow Pages United websites. The first is YellowPagesUnited.com, our online business directory. The second is BizYellow.com, which gives our customers their own business webpage that is optimized to be found by search engines like Google, Bing and Yahoo. This optimization gives your business webpage the best chance to appear on the first page of Google, Yahoo and Bing.
Here is a visual representation of Yellow Pages United’s order process.
Yellow Pages United is an independent online national directory publisher. Yellow Pages United is not affiliated with any other Yellow Pages company that might be mentioned in this article and is not affiliated with AT&T or your local directory publisher.